Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the return and exchange form filled out to let us know if you'd like a refund or exchange. 

In most cases a return form will be included in your original order. In case the paper is missing or disappeared under mysterious circumstances, we have it here for you! You will need Adobe Reader to open and print the form. Most browsers have a version already installed, but in case you don't you can download it here.

Ship to Address:

Kona Surf Co
Attn: Returns
103 E Rio Grande Ave
Wildwood, NJ 08260

You can always contact us for any return question at info@konasurfco.com or call at 1 (866) 858-5864.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can also include the items you would like en exchange on the return form and we will mail them out to you once processed.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@konasurfco.com.